Most medical advice is being given via telephone consultations for the time being to protect our patients and staff. If a GP/nurse decides a face to face examination is necessary they will arrange this after speaking to you by phone. You will be required to wear a face mask during your appointment.
It is easier and quicker to manage appointments via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Appointments
Book on the day
The practice operates a “bookable on the day” surgery system Monday to Friday. This means that should you need to see a doctor and cannot wait for a normal routine appointment, you can telephone the surgery in the morning and request an appointment for that same morning. Patients are advised to call at 08:30 as these appointments are limited.
Routine
If you prefer, you can make an appointment in advance. All our doctors have routine appointments to book.We have some early morning appointments for people who cannot attend during working hours If you supply reception with your mobile number, we will also text you one day prior to your appointment to remind you of the date and time!
Triage System
A triage system is in operation every morning. The practice nurses are fully qualified in triage and vet all calls made in the morning for house visits and emergency appointments. The nurses are also happy to offer telephone advice for any non-urgent medical problems. The receptionist will ask you for brief details and the practice nurse will telephone you as soon as she is free. If the call is urgent please let the receptionist know to enable it to be prioritised.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. We have some early morning appointments for people who cannot attend during working hours. Please speak to reception to find out more.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Medical Students
Although the practice is not a training practice, from time to time a senior medical student may accompany one of the doctors. Your help in allowing them to listen and learn would be much appreciated, but you will always be asked beforehand if this is acceptable to you.