The Patient Rights Act provided for the establishment of PASS. PASS operates independently of the NHS, and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. The Service promotes an awareness and understanding of the rights and responsibilities of patients, and can advise and support people who wish to give feedback, make comments, raise concerns or make complaints about treatment and care provided.
Welfare Advice Advisor
We now have a Welfare Advice Advisor as part of our staff team, they can offer a range of support for someone with money worries. They provide a person-centred approach