Fernbank Medical Centre

MEDICAL CENTRE OPENING TIMES

Monday to Friday 8.30am - 6.00pm

SURGERY TIMES

8.45am - 1.00pm and 2.00 - 6.00pm

Please telephone 0141 589 8000 to make an appointment.

Interpreters can be arranged by the receptionists for those patients who do not speak English.

APPOINTMENTS

The practice operates a “bookable on the day” surgery system Monday to Friday. This means that should you need to see a doctor and cannot wait for a normal routine appointment, you can telephone the surgery in the morning, and you can request an appointment for that same morning. Patients are advised to call at 8.30am as these appointments are limited.

Triage System

A triage system is in operation every morning. The practice nurses are fully qualified in triage and vet all calls made in the morning for house visits and emergency appointments. The nurses are also happy to offer telephone advice for any non-urgent medical problems. The receptionist will ask you for brief details and the practice nurse will telephone you as soon as she is free. If the call is urgent please let the receptionist know to enable it to be prioritised.

OUT OF HOURS ARRANGEMENTS

In an emergency outside of normal surgery working hours please telephone NHS 24 on the following number - 0845 4 24 24 24. This telephone helpline is staffed by specially trained nurses who can give you immediate information and advice on what to do. The NHS 24 website is available at www.nhs24.com

ACCESS FOR THE DISABLED

There are ramps at each entrance to the building to aid wheelchair access. Surgery rooms and toilet facilities are located on the ground floor.