HOW
DO I...
MAKE AN APPOINTMENT?
The practice operates a “bookable on the day” surgery system Monday to Friday. This means that should you need to see a doctor and cannot wait for a normal routine appointment, you can telephone the surgery in the morning, and you can request an appointment for that same morning. Patients are advised to call as early as possible as these appointments are limited.
Triage System
A triage system is in operation every morning. The practice nurses are fully
qualified in triage and vet all calls made in the morning for house visits and
emergency appointments. The nurses are also happy to offer telephone advice for
any non-urgent medical problems. The receptionist will ask you for brief details
and the practice nurse will telephone you as soon as she is free. If the call
is urgent please let the receptionist know to enable it to be prioritised.
HOW DO I...
OBTAIN A HOME VISIT?
Home visits are made at the discretion
of the doctor. If you require a home visit please telephone the surgery on 0141
589 8000. The receptionist may ask for details of the complaint. This information
is used by the practice nurse or doctor to assess the urgency of the call. All
information is treated as confidential.
Home visits are intended for the very ill or housebound and requests should be
made before 10.00am unless in an emergency. Visits can be made to the patient's
home or another address within the practice area. The doctor may arrange referral
of a patient without first seeing him or her in a case where the medical condition
of that patient makes that course of action appropriate.
HOW DO I...
OBTAIN TEST RESULTS?
Results for blood tests, X-rays
etc can be obtained by telephoning between 12 noon and 1.00pm when the practice
nurse will be available to speak to you. For reasons of confidentiality we can
only give results to the patient concerned.
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